Privacy Policy

1. Introduction and Overview

Welcome to Soothing Suites ("we," "our," or "us"). At Soothing Suites, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soothingsuites.com (the "Website") or use our online tailoring services.

We are a UK-based online tailor service committed to providing high-quality, custom-tailored clothing while maintaining the highest standards of privacy and data protection in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information Collection

We collect information that you provide directly to us, information we collect automatically when you use our Website, and information from third parties.

2.1 Information You Provide to Us

We may collect the following types of information when you register for an account, place an order, or otherwise interact with our Website:

• Personal Identifiers: Name, email address, postal address, phone number, and other similar contact information.
• Account Information: Username, password, and account preferences.
• Order Information: Payment information (such as credit card details, billing address), shipping address, and purchase history.
• Measurement Information: Body measurements and sizing information needed to create custom-tailored clothing.
• Style Preferences: Fabric choices, design preferences, and style selections.
• Communications: Information you provide when you contact our customer service team, including records and copies of your correspondence.

2.2 Information We Collect Automatically

When you visit our Website, we may automatically collect certain information about your device and your interaction with our Website, including:

• Device Information: IP address, browser type, operating system, device type, and other technical information about your device.
• Usage Information: Pages you visit, time spent on those pages, referring website addresses, and other browsing patterns.
• Location Information: General location information based on your IP address.

3. Use of Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Website and services;
• Processing and fulfilling your orders for custom-tailored clothing;
• Creating and managing your account;
• Communicating with you about your orders, account, and our services;
• Sending you marketing communications (subject to your preferences);
• Personalizing your experience on our Website;
• Analyzing usage patterns to improve our Website and services;
• Detecting, preventing, and addressing technical issues, fraud, or other illegal activities;
• Complying with legal obligations.

3.1 Legal Basis for Processing

Under the UK GDPR, we process your personal data based on one or more of the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you (e.g., to fulfill your order for custom-tailored clothing).
• Consent: You have given us consent to process your personal data for specific purposes (e.g., marketing communications).
• Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud).
• Legal Obligation: Processing is necessary to comply with a legal obligation.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our Website and to remember your preferences.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

4.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

5. Third-party Sharing

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: We may share your information with business partners, such as fabric suppliers or delivery services, to fulfill your orders.
• Affiliates: We may share your information with our affiliated companies for purposes consistent with this Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

6.1 Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

6.2 Security Measures

We have implemented various security measures to protect your personal data, including:

• Encrypting sensitive information transmitted to and from our Website;
• Maintaining secure servers and systems;
• Limiting access to personal data to authorized personnel;
• Regularly reviewing and updating our security practices.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. User Rights

Under the UK GDPR and Data Protection Act 2018, you have certain rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

7.1 Withdrawing Consent

If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

7.2 Complaints

If you have concerns about our processing of your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

8. Children's Privacy

Our Website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and you believe your child has provided us with personal data without your consent, please contact us at [email protected].

9. International Data Transfers

We are based in the United Kingdom, and your information may be processed and stored in the UK and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.

If we transfer your personal data outside the UK or the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the UK government or the European Commission, or other legally approved mechanisms.

10. Changes to Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website following the posting of changes to this Privacy Policy will constitute your acceptance of those changes.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.